Refund and Cancellation Policy

Seven-day trial

Each eligible, email-verified customer may receive one seven-day trial when Stripe confirms the trial subscription and payment-method readiness. The plan and billing interval selected at Checkout apply after the trial unless the subscription is canceled through the supported flow. Trial availability is not granted merely by account creation, email verification, or returning from Checkout.

Monthly and annual subscriptions

Monthly subscriptions renew on their provider-confirmed monthly schedule. Annual subscriptions renew on their provider-confirmed annual schedule. The current price and billing interval are shown before Stripe Checkout. Plan access follows the status confirmed by Stripe.

Cancellation

Use the subscription controls in TradersMill to request cancellation. When Stripe confirms cancellation at period end, renewal is disabled and access normally continues through the provider-confirmed paid period, subject to security suspension, payment status, these Terms, and supported account lifecycle behavior. A cancellation request is not complete until provider confirmation is reflected in the account.

Failed payments

Failed or incomplete payments may result in a past-due, grace, canceled, expired, or read-only status based on Stripe-confirmed events. TradersMill does not fabricate paid access while payment status is unresolved. Existing records may remain viewable where the supported read-only lifecycle allows.

Refunds

Owner/legal review required: a final discretionary refund rule has not been approved. Refund eligibility is governed by the published refund policy and applicable law. This launch draft makes no additional promise of full, partial, prorated, or automatic refunds. Mandatory rights under applicable law remain unaffected.

Contact Support with the account email, charge date, plan, and reason for the request. Do not send card numbers or passwords.